Why didn't I get my Reward?

We try to make it easy for you.  There could be a few reasons why you aren’t seeing a Reward on your account dashboard:

  • Some Rewards are only valid for select members and are loaded directly to their BIG Rewards card and cannot be shared.

  • Some Rewards may appear on an affiliate shopping site such as RetailMeNot or Snip Snap.  These Rewards may only be valid for intended recipients and are not shareable.

  • Most Rewards are valid for one-time use.  The Reward may have already been redeemed.  Once a Reward expires or has been redeemed, it is no longer visible on your account.

  • Your earned Reward may not be available yet.  BIG Rewards members can see their earned Reward in their account 7-14 days after their third qualifying purchase.  Members can earn one Reward per week.

  • The Reward may be expired.  Earned Rewards are available for 30 days and expire on the coupon’s expiration date.

  • Some Rewards may be invitation-only or may be personalized to individual members based on previous purchase history.

  • For successful Reward redemption, BIG Rewards members must present a BIG Rewards card or registered email address during checkout in stores or be logged in to their account online at the time of the purchase or transaction.

  • For more information on program features and policies, you can review your Big Rewards membership agreement here.

  • Program details can be found here.

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