We try to make it easy for you. There could be a few reasons why you aren’t seeing a Reward on your account dashboard:
- Some Rewards are only valid for select members and are loaded directly to their BIG Rewards card and cannot be shared.
- Some Rewards may appear on an affiliate shopping site such as RetailMeNot or Snip Snap. These Rewards may only be valid for intended recipients and are not shareable.
- Most Rewards are valid for one-time use. The Reward may have already been redeemed. Once a Reward expires or has been redeemed, it is no longer visible on your account.
- Your earned Reward may not be available yet. BIG Rewards members can see their earned Reward in their account 7-14 days after their third qualifying purchase. Members can earn one Reward per week.
- The Reward may be expired. Earned Rewards are available for 30 days and expire on the coupon’s expiration date.
- Some Rewards may be invitation-only or may be personalized to individual members based on previous purchase history.
- For successful Reward redemption, BIG Rewards members must present a BIG Rewards card or registered email address during checkout in stores or be logged in to their account online at the time of the purchase or transaction.
- For more information on program features and policies, you can review your Big Rewards membership agreement here.
- Program details can be found here.
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