How do I return an item I bought online?

There are two ways to return a product bought on


Bring the packing slip or order confirmation email, along with the items you wish to return in their original packaging and condition, to your Big Lots store of choice and we'll take care of the rest.  Find a Big Lots store near me.


  1. View your Order History by clicking here and logging on to your account or entering your email address and order number.
  2. Click on the order number for the item you want to return and click ‘Return Item’.  Select the items you would like to return. 
  3. We will generate your return documentation and provide instructions for sending back your package.


If you wish to return a mattress or box spring, contact Customer Care for assistance with making your return.  Please be prepared to provide your order number and email address, or your rewards number, so that we may better assist you.


Please note:

  • Returns must be made within 30 days of receipt
  • The item must be in its original packaging and condition

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