How do I return a Big! Delivery item?

If your item was delivered to you via BIG! Delivery, please follow the instructions below.

  • Returns must be made within 30 days of receipt.
  • Bring the item, along with all packaging, paperwork, parts and accessories to any Big Lots store.
  • Present the item and the order confirmation email showing the order number to a store associate for assistance.
  • To ensure a refund or exchange, the item must be in its original packaging and condition.
  • If you do not wish to return an item delivered to you via BIG! Delivery to a Big Lots store, contact our Customer Care for assistance with making your return.  When contacting our Customer Care, please be prepared to provide your order number and email address, or your rewards number, so that we may better assist you.


Additional Return Rules & Restrictions*

  • You may be charged a processing fee of up to 15% of the items' sales price.
  • Delivery and handling costs will not be refunded.  

*Unless you received a damaged or defective item, or an item different than what you ordered.

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