When am I charged for my order?

Your credit card is pre-authorized when you submit an online order.  This results in a ‘pending’ charge on your account.  Your available balance is reduced by the amount; however, your card is not officially charged until your item(s) has shipped.  Items that have not shipped within 7 calendar days of placing the order will be re-authorized for any unshipped amount.  

If your order is shipped in multiple packages, charges will appear as each package ships.  

If your order contains in-store pickup items and items being shipped, you may see multiple pending authorizations when items are being shipped, and than you will be charged for the pickup item(s) when it is ready to be picked up. Additional charges will drop off after merchandise is picked up in-store or merchandise is delivered but could take up to several days.  

Your bank may hold this amount for a specified amount of time, depending on your bank's policy. Big Lots cannot remove authorizations from your account, only your financial institution can assist.  

Cancelled orders automatically trigger a refund or removal of a hold on your card.  If you notice a pending charge against your account for a cancelled order, contact your financial institution to inquire about removing the hold or the timeframe for removing it from your Account.

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