Contact Customer Care

Welcome to Big Lots Customer Care!
We require your information to connect you with our help specialist and to provide you assistance. To learn more or to control how we collect, use, and process your information, please visit our Privacy Policy.

Please fill out the form below with as much detail as possible, and we’ll get back to you promptly. Thank you for choosing Big Lots, where your satisfaction is our priority.

Email Address *

Reason for Contact *

<div class="nested_field">
<div class="form-group ">
  <label for="helpdesk_ticket_custom_field_cf_oa_category_2999353" class="form-label">
  	Order Assistance Options
		
    
  </label>

<select
  	class="form-control parent_field nested_select_field choices "
  	id="helpdesk_ticket_custom_field_cf_oa_category_2999353"
  	name="helpdesk_ticket[custom_field][cf_oa_category_2999353]"
  	
  	
    
    	data-nested-choices = "[[&quot;Order Status&quot;,&quot;Order Status&quot;,[[&quot;Tracking&quot;,&quot;Tracking&quot;,[]],[&quot;Late Order&quot;,&quot;Late Order&quot;,[]],[&quot;Missing Delivered Package&quot;,&quot;Missing Delivered Package&quot;,[]]]],[&quot;Order Issue&quot;,&quot;Order Issue&quot;,[[&quot;Cancelled Order(s)&quot;,&quot;Cancelled Order(s)&quot;,[]],[&quot;Damaged/Defective&quot;,&quot;Damaged/Defective&quot;,[]],[&quot;Missing Item(s)&quot;,&quot;Missing Item(s)&quot;,[]],[&quot;Wrong Item(s) received&quot;,&quot;Wrong Item(s) received&quot;,[]],[&quot;Pricing&quot;,&quot;Pricing&quot;,[[&quot;Incorrect&quot;,&quot;Incorrect&quot;],[&quot;Price Promise&quot;,&quot;Price Promise&quot;]]]]],[&quot;Shipping and Delivery Options&quot;,&quot;Shipping and Delivery Options&quot;,[]],[&quot;Return Order/Change/Cancel&quot;,&quot;Return Order/Change/Cancel&quot;,[[&quot;Cancel Order Request&quot;,&quot;Cancel Order Request&quot;,[]],[&quot;Modify Order Request&quot;,&quot;Modify Order Request&quot;,[]],[&quot;Change Shipping Address Request&quot;,&quot;Change Shipping Address Request&quot;,[]],[&quot;Return/Refund/Exchange&quot;,&quot;Return/Refund/Exchange&quot;,[]]]],[&quot;Payment&quot;,&quot;Payment&quot;,[[&quot;Payment Assistance (Credit Card, Gift Card, other)&quot;,&quot;Payment Assistance (Credit Card, Gift Card, other)&quot;,[]],[&quot;Preauthorization Hold&quot;,&quot;Preauthorization Hold&quot;,[]]]],[&quot;In Store - Price Hold&quot;,&quot;In Store - Price Hold&quot;,[]],[&quot;In Store - Lease to Purchase&quot;,&quot;In Store - Lease to Purchase&quot;,[]],[&quot;In Store - Special Order&quot;,&quot;In Store - Special Order&quot;,[]]]"
  	
    	data-selected-choices = "null"
  	
    	data-nested-levels = "[{&quot;id&quot;:153000001422,&quot;label&quot;:&quot;Assistance With&quot;,&quot;label_in_portal&quot;:&quot;Order Assistance Details&quot;,&quot;name&quot;:&quot;cf_oa_subcategory_2999353&quot;,&quot;level&quot;:2,&quot;field_type&quot;:&quot;nested_child&quot;},{&quot;id&quot;:153000001423,&quot;label&quot;:&quot;Issue Details&quot;,&quot;label_in_portal&quot;:&quot;Issue Details&quot;,&quot;name&quot;:&quot;cf_oa_subcategory_2_2999353&quot;,&quot;level&quot;:3,&quot;field_type&quot;:&quot;nested_child&quot;}]"
  	
    	data-placeholder = ""
  	
    	data-required-field = "false"
  	
  >
   
     <option value>Choose...</option>

<option  data-custom-properties='{"id": ""}' value="Order Status">
          Order Status
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Order Issue">
          Order Issue
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Shipping and Delivery Options">
          Shipping and Delivery Options
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Return Order/Change/Cancel">
          Return Order/Change/Cancel
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Payment">
          Payment
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="In Store - Price Hold">
          In Store - Price Hold
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="In Store - Lease to Purchase">
          In Store - Lease to Purchase
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="In Store - Special Order">
          In Store - Special Order
         </option>

</select>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_order_2999353" class=" form-label">
			Order #
			
			
		</label>

<div class="form-group ">
  
		<label for="helpdesk_ticket_custom_field_cf_store_numberaddress_2999353" class="form-label">
			Store Location (please provide store number, address, or city and state)
			
			
		</label>

<textarea
  	class="form-control section-field"
  	id="helpdesk_ticket_custom_field_cf_store_numberaddress_2999353"
  	name="helpdesk_ticket[custom_field][cf_store_numberaddress_2999353]"
    rows="6"
    cols=""
  	
  	
		placeholder=""
    
  >&lt/textarea&gt

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_sku_number950228_2999353" class=" form-label">
			SKU or Product Description
			
			
		</label>

<select
  	class="form-control parent_field nested_select_field choices "
  	id="helpdesk_ticket_custom_field_cf_bl_ccgc_category_2999353"
  	name="helpdesk_ticket[custom_field][cf_bl_ccgc_category_2999353]"
  	
  	
    
    	data-nested-choices = "[[&quot;Big Lots Credit Card&quot;,&quot;Big Lots Credit Card&quot;,[[&quot;Apply&quot;,&quot;Apply&quot;,[]],[&quot;Card Holder Support&quot;,&quot;Card Holder Support&quot;,[]],[&quot;In Store Promotions&quot;,&quot;In Store Promotions&quot;,[]]]],[&quot;Big Lots Gift Card&quot;,&quot;Big Lots Gift Card&quot;,[]],[&quot;Gift Card Reissuance&quot;,&quot;Gift Card Reissuance&quot;,[]]]"
  	
    	data-selected-choices = "null"
  	
    	data-nested-levels = "[{&quot;id&quot;:153000001450,&quot;label&quot;:&quot;BL CC Sub Category&quot;,&quot;label_in_portal&quot;:&quot;Card Services &quot;,&quot;name&quot;:&quot;cf_bl_cc_sub_category_2999353&quot;,&quot;level&quot;:2,&quot;field_type&quot;:&quot;nested_child&quot;}]"
  	
    	data-placeholder = ""
  	
    	data-required-field = "false"
  	
  >
   
     <option value>Choose...</option>

<option  data-custom-properties='{"id": ""}' value="Big Lots Credit Card">
          Big Lots Credit Card
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Big Lots Gift Card">
          Big Lots Gift Card
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Gift Card Reissuance">
          Gift Card Reissuance
         </option>

</select>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_gift_card_number_2999353" class=" form-label">
			Gift Card Number
			
			
		</label>

<div class="form-group  helpdesk_ticket_custom_field_cf_br_category_2999353">
    <label for="helpdesk_ticket_custom_field_cf_br_category_2999353" class=" form-label">
    	Rewards/Promos/Profile Modification
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>153000807451}"}'value="My Available Rewards/Promos">
            My Available Rewards/Promos
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>153000807492}"}'value="Reward(s)/Promo(s) Not Applying">
            Reward(s)/Promo(s) Not Applying
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>153000402873}"}'value="Enroll">
            Enroll
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>153000402875}"}'value="Modify Account">
            Modify Account
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>153000402876}"}'value="Email Preference">
            Email Preference
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>153000402877}"}'value="Login/Password Reset">
            Login/Password Reset
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>153000402879}"}'value="Rewards Program Feedback">
            Rewards Program Feedback
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>153000402880}"}'value="Deactivate Rewards Account">
            Deactivate Rewards Account
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>153000402881}"}'value="Consumer Privacy">
            Consumer Privacy
          </option>

</select>

<div class="form-group  helpdesk_ticket_custom_field_cf_employeeapplicant_category_2999353">
    <label for="helpdesk_ticket_custom_field_cf_employeeapplicant_category_2999353" class=" form-label">
    	Employee/Applicant Assistance Options
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>153000429747}"}'value="Employment Inquiry">
            Employment Inquiry
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>153000429748}"}'value="Hiring Portal Password Assistance">
            Hiring Portal Password Assistance
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>153000429749}"}'value="Big Voice">
            Big Voice
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>153000429750}"}'value="Benefits">
            Benefits
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>153000429751}"}'value="W2">
            W2
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>153000429752}"}'value="Paycheck">
            Paycheck
          </option>

</select>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_employee_2999353" class=" form-label">
			Employee #
			
			
		</label>

<div class="form-group  helpdesk_ticket_custom_field_cf_p_and_i_category_2999353">
    <label for="helpdesk_ticket_custom_field_cf_p_and_i_category_2999353" class=" form-label">
    	Merchandise/Quality/Warranty Options
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>153000402919}"}'value="Item Availability/Out of Stock">
            Item Availability/Out of Stock
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>153000402921}"}'value="Warranty/Protection Plan">
            Warranty/Protection Plan
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>153000402923}"}'value="Furniture Parts/Instruction Request">
            Furniture Parts/Instruction Request
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>153000402918}"}'value="Product Details">
            Product Details
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>153000402922}"}'value="Quality">
            Quality
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>153000402924}"}'value="Mattress Haul Away">
            Mattress Haul Away
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>153000402920}"}'value="Recalled Product">
            Recalled Product
          </option>

</select>

<div class="form-group ">
	
		<label for="helpdesk_ticket_custom_field_cf_sku_number950228_2999353" class=" form-label">
			SKU or Product Description
			
			
		</label>

<div class="nested_field">
<div class="form-group ">
  <label for="helpdesk_ticket_custom_field_cf_sa_category_2999353" class="form-label">
  	Store Assistance Options
		
    
  </label>

<select
  	class="form-control parent_field nested_select_field choices "
  	id="helpdesk_ticket_custom_field_cf_sa_category_2999353"
  	name="helpdesk_ticket[custom_field][cf_sa_category_2999353]"
  	
  	
    
    	data-nested-choices = "[[&quot;Receipt Request&quot;,&quot;Receipt Request&quot;,[]],[&quot;Return/Refund/Exchange Policy&quot;,&quot;Return/Refund/Exchange Policy&quot;,[]],[&quot;Store Experience&quot;,&quot;Store Experience&quot;,[[&quot;Compliment&quot;,&quot;Compliment&quot;,[]],[&quot;Negative Experience&quot;,&quot;Negative Experience&quot;,[]]]],[&quot;In Store Delivery Services&quot;,&quot;In Store Delivery Services&quot;,[]],[&quot;Pricing and Policy&quot;,&quot;Pricing and Policy&quot;,[]],[&quot;Store Hours&quot;,&quot;Store Hours&quot;,[]],[&quot;New Store/Closing Store Question&quot;,&quot;New Store/Closing Store Question&quot;,[]],[&quot;Donations/Fundraising events&quot;,&quot;Donations/Fundraising events&quot;,[]]]"
  	
    	data-selected-choices = "null"
  	
    	data-nested-levels = "[{&quot;id&quot;:153000001424,&quot;label&quot;:&quot;Feedback&quot;,&quot;label_in_portal&quot;:&quot;Feedback Type&quot;,&quot;name&quot;:&quot;cf_sa_sub_category_2999353&quot;,&quot;level&quot;:2,&quot;field_type&quot;:&quot;nested_child&quot;}]"
  	
    	data-placeholder = ""
  	
    	data-required-field = "false"
  	
  >
   
     <option value>Choose...</option>

<option  data-custom-properties='{"id": ""}' value="Receipt Request">
          Receipt Request
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Return/Refund/Exchange Policy">
          Return/Refund/Exchange Policy
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Store Experience">
          Store Experience
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="In Store Delivery Services">
          In Store Delivery Services
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Pricing and Policy">
          Pricing and Policy
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Store Hours">
          Store Hours
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="New Store/Closing Store Question">
          New Store/Closing Store Question
         </option>
       
         <option  data-custom-properties='{"id": ""}' value="Donations/Fundraising events">
          Donations/Fundraising events
         </option>

</select>

<div class="form-group  helpdesk_ticket_custom_field_cf_do_you_wish_to_be_contacted_2999353">
    <label for="helpdesk_ticket_custom_field_cf_do_you_wish_to_be_contacted_2999353" class=" form-label">
    	Do you wish to be contacted?
	  	
      
    </label>

<option value>Choose...</option>

<option  data-custom-properties='{"id": "{"data-id"=>153000434398}"}'value="Yes">
            Yes
          </option>
       
          <option  data-custom-properties='{"id": "{"data-id"=>153000434399}"}'value="No">
            No
          </option>

</select>

Your Message *

Cancel

Big Lots Customer Care

1-866-Big-Lots (244-5687)

Mon-Fri: 9AM - 9PM, ET
Weekends: 9AM - 8PM, ET

Big Lots Credit Card Customer Service

1-888-566-4353

Mon-Sat: 8AM - 9PM, ET

Contact Customer Care

Help Topics

Chat with Us

Big Lots Customer Care

Big Lots Credit Card Customer Service