Help Topics

My Orders

Orders FAQs

Online Orders

• Where is my order?
• How can I check the status of an online order?
• How can I change or cancel my online order?

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Order Placement

• How do I place an order?
• How do I use my cart?
• How do I add items to my cart?

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Big Rewards

Rewards FAQs

General

• What is Big Rewards?
• How do I join?
• How will I get my Rewards?

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Buy 3 Times, Get a $5 Reward Questions

• What is the actual Reward?
• What is considered a qualifying purchase?
• Does a return count as a qualifying purchase?

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Furniture Bonus

• What is the Furniture Bonus and is there a limit on how much I can earn?
• What furniture qualifies for Furniture Bonus?
• How is the Furniture Bonus calculated?

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Birthday Surprise

• What is the Birthday Surprise?
• How do I provide my birth date to Big Lots?
• How will I receive my Birthday Surprise?

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Big Lots Credit Card Rewards

• How do I earn my credit bonus for the Big Rewards program?
• When do the Credit Card Rewards earn periods end?
• Where do I find my Big Lots Credit Card Rewards?

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Military & Veteran Discount

• Do you offer a military discount?
• How do I get the military discount?

Shipping & Delivery

Shipping & Delivery FAQs

Shipping & Delivery

• When can I expect my order to arrive?
• What are the shipping options?
• What does estimated delivery date mean?

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Same Day & Scheduled Delivery

Same Day & Scheduled Delivery FAQs

Same Day & Scheduled Delivery

• What is Same Day Delivery?
• Where is Same Day Delivery available?
• Who are Big Lots's Same Day Delivery Partners?

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BOPIS

Buy Online Pickup In Store FAQs

BOPIS

• How do I pick up my order once I arrive at the store?
• Can I pick up my order the same day?
• How many days do I have to pick up my order in store?

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Curbside

• When can I pick up my order?
• Who can pick up my order?
• Do I need identification to pick up my order?

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Returns

Return FAQs

Returns

• Full Return Policy
• What is the return policy for items purchased online?
• What is the return policy for items purchased in a Big Lots store?

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Transactions

Transaction FAQs

Transactions

• Who do I contact if I have a question about my in-store/online transaction?
• I have duplicate/multiple charges on my account for the same transaction. How can I resolve the issue?
• Can I pay my Big Lots credit card bill in store?

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Payment Options

Payment FAQs

Credit Card

• How do you secure my credit card information when I submit it to one of your websites?
• What is a credit card authorization hold?
• Why was my credit card charged multiple times for one order?

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Big Lots Credit Card

• Can I apply for the Big Lots credit card online?
• Where can I find information about fees and APR?
• I use a P.O.Box, can I still apply?

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Apple Pay & Google Pay

• What forms of payment do you accept online?
• What form of payments do you accept in-store?

PayPal

• Is PayPal payment accepted?
• Do you accept PayPal in-store?
• Can I use PayPal with another payment method in the same transaction?

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Venmo

• How do I set up my Venmo account to make purchases using QR codes in stores?
• How do I use Venmo QR codes in stores?
• Can I use Venmo with another payment method in the same transaction in store?

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Progressive Easy Leasing

• What is the Progressive Easy Leasing program?
• How can I find a participating Big Lots store?
• What types of products can I lease?

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My Account

BigLots.com Account FAQs

My Account

• How do I log into my Biglots.com account?
• How do I reset my password?
• How do I create a BigLots.com Account?

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General FAQs

General FAQs

Big Lots

• Who is Big Lots?
• How do I submit a request for a donation or sponsorship from Big Lots?
• I have questions about my product (I.E. where is it made, who makes it, ETC.)?

Big Lots Stores

• How can I find a store near me?
• What are your store hours?
• Who do I contact about my in-store shopping experience?

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BigLots.com

• Does Big Lots accept coupons?
• Why are some prices online different than in stores?
• Does BigLots.com have the same items as stores?

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Store Closing

• Is my store closing?
• Where’s my next closest Big Lots store?
• When will my store close permanently?

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Security

Security FAQs

Security

• How do you collect, use, and share my personal information?
• How do you secure my credit card information when I submit it to one of your websites?
• How is my email address used?

Allstate Protection Plan

Allstate Protection Plan FAQs

Allstate Protection Plan

• What does the Allstate Protection Plan cover?
• What does the Allstate Protection Plan not cover?
• Accidental stains from a single incident are covered but recurring pet damage is not. Where do things like pet urine fall?

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