Manufacturer Warranty and Extended Protection plans

Due to the recent announcement that Big Lots is liquidating, our stores and customer care department are no longer able to process manufacturer warranty claims.

For warranty inquiries, please reach out to the manufacturer directly to determine if your item qualifies. Below are contact details for some of our most common vendors:


Furniture & Mattress Warranties

  • Ashley Furniture – Call 800-477-2222 or email [email protected]
  • Sealy – Call 800-697-3259
  • Serta – Call 888-557-3782


Allstate Protection Plans

If you purchased an Allstate Protection Plan, your coverage remains active. To file a claim, please use the link below:

File a Claim with Allstate

We apologize for any inconvenience and appreciate your understanding during this transition.

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